Fantasy Memory

Support

If you have a question or run into a problem, email jkh@hyperitycorp.com. We reply within 2 business days.

Frequently asked questions

Are my photos uploaded to a server?
Photos are organized only on your device. Only when you request AI editing are reduced copies of the chosen photos sent to Google Vertex AI, and the Company does not keep them. See the Privacy Policy for details.

What can I do for free?
Organizing photos, viewing highlights and highlight videos (the chosen photos woven together in time order) are free. Your first 2 AI story videos are free.

How much can I make with a subscription?
1 AI story video and 3 remakes per photo date, up to 60 a month. You can make videos for past dates too. Removing or adding clips, editing captions and changing length or caption options are unlimited.

How do I cancel my subscription?
On iPhone, go to Settings > Apple Account > Subscriptions. On Android, go to Play Store > Profile > Payments & subscriptions > Subscriptions. You can also get there from Settings > Manage subscription in the App.

I changed devices and my subscription is missing.
Tap Settings > Restore purchases in the App. With the same Apple Account (or the same Google account on Android), your subscription comes back.

How are people found for the growth videos?
(Currently iPhone only) Faces in your library are grouped with similar faces on your device. Face data and any names and birthdays you add never leave your device. People are found little by little while you use the App, and continue while the device is charging; anyone in 5 or more photos shows up first. If people get mixed up, long-press a person to merge them or remove photos, and you can delete everything with "Delete people groups" in Settings.

Where are my videos saved?
They are saved in the App, and you can send them to the Photos app or a messenger with Share. Deleting the App also deletes the videos in it.

Hyperity Corp. · Contact jkh@hyperitycorp.com